FAQ
How do I reserve my hotel room ?
Making an online reservation is easy. Just complete the reservation form
making sure that you have given us your e-mail address and a valid
credit card number, then send it us. As soon we receive your request we
will contact your chosen hotel to confirm the reservation. It is our
policy to reply to all request within 24 hours.
Making a reservation through Internet-Hotel-Reservation.com requires
payment with a credit card.
Do you have rooms available at a xyz dates ?
Due to high volume of reservations, our consultants are unable to do
individual availability checks for clients. We only perform hotel
reservations. To make a booking, you must submit a reservation form and
provide your credit card details.
Can I make a reservation directly through the hotel ?
The special rates listed are only available through our service. If you
would like to make a reservation directly with the hotel you will need
to contact them directly.
What if the hotel that I selected is not available ?
You will be notified via an e-mail (within 24-48 hours after placing
your order) and you will not be charged. We will suggest you an
alternative hotel.
What is the latest time that I can make my reservation ?
Even if we accept all bookings that are made on the check-in date, we
can only garantee bookings made at least 2-working days (not including
Sun & Public holidays) before the check-in date (if the hotel has not
already been fully booked). Any the earlier you book, the better chance
you have to get a confirmed reservation.
Can I specify my room preferrences (preferred floor, non smoking
room,...) ?
If special requests are accepted by the lodging, a section will appear
on the Reservation Form to insert such requests and submit them to the
hotel. The hotel staff will do their best to accommodate special
requests. We cannot guarantee that your requests will be granted because
they depend only on the hotel availability.
How do I make a reservation for someone else ?
To complete a reservation for someone else, simply type in his or her
name instead of yours for guest name. Use the billing address for the
credit card you are using as the address. Don't forget to use your email
address to receive your confirmation information.
What happens to my hotel booking if my flight is delayed ?
Please inform directly the hotel as any additional or no charge will
only depend on the hotel policy
What happens when I make a reservation ?
Reservation requests will result in a new screen showing your booking's
status. Additionally, all reservations will be followed up within a few
hours with an email to confirm your booking
or suggest you alternative solutions if the hotel has been fully booked.
What sort of acknowledgement will I receive when I book a hotel room ?
After the payment is paid, an hotel voucher will be sent directly to the
hotel which you make a reservation with. You only present your
identification to the hotel reception when you check in. This is to help
reduce the amount of document you have to carry during your travel.
However, a confirmation of reservation can be provided via an e-mail
upon your request.
What is a CONFIRMATION VOUCHER ?
Once the room is confirmed, we will send you by email a confirmation
voucher detailing all the reservation and price conditions. We invite
you to make printout of this voucher to be kept and presented at the
time of your check-in. Your voucher will be accompanied by a booking
confirmation number; make sure to have it hand upon arrival.
How do I know if my hotel reservation is confirmed ?
We will send you a confirmation email after you complete your
reservation. This email will include a voucher containing the dates and
details of your reservation . Note that the voucher attached to the mail
must to be kept until you arrive at the hotel.
Do I need to confirm my booking with the hotel directly ?
No. The Confirmation Voucher printed from the confirmation mail is all
you need.
How do I check on my request for a lodging ?
You can view your reservation status following the link included in the
mails you have received or by clicking
www.Internet-Hotel-Reservation.com/member.asp
Do children receive discounted rates ?
The policy regarding child reductions varies from hotel to hotel. Where
these discounts apply, they are passed on to you. This can be verified
on the hotel booking detail screen where the booking total is confirmed
prior to payment being taken.
How much is charged for children staying with their parents ?
Usually children under 12 years of age stay for free in their parent's
room using the existing bedding. The age requirement differs depending
on the specific hotel's policy. This may be listed on the Hotel Lodging
page.
The general policy concerning the charging of room an breakfast charges
for children traveling together with their parents or family is as
follows.
Children more than 12 years of age: Any child this age is considered an
adult by the hotel industry. Normal charges will apply both for the room
and the breakfast.
The child supplements will apply to children between the ages of 2-12
years (unless a different age range is specified). They only apply in
twin or double rooms.
Child supplements will not be available if the child age is not
specified at the time of booking and we will charge for three adults in
a triple room if this information is not supplied.
Free cots for babies are only suitable for children under 2 years old.
Do hotels have minimum age requirements ?
Please be aware that some hotels, foreign and domestic, may have minimum
age restrictions or requirements when reserving a room. Please inquire
with the hotel directly.
How safe are my credit card details ?
For secure online payment, we use Secure Socket Layers (SSL) to ensure
the privacy of the information provided to us and at no time are your
debit/credit card details transmitted unencrypted over the internet. For
further information, please refer to our privacy statement.
What do you do with my personal information?
We have the utmost respect for your privacy and security. We never
divulge any information in our fully encrypted database account to
anyone without your consent. Once you enter the reservations system to
book a reservation, you are automatically taken into a secure booking
engine that guarantees a safe and smooth transaction. We are very
confident about the Internet security provided by Netscape's Secure
Sockets Layer protocol (SSL). The security features built into Netscape
Navigator, Internet Explorer, and AOL, protect your Internet
communications with: server authentication, privacy using encryption,
and data integrity.
Prices & Payment
Are the rates on your site per person or per room per night ?
The quoted room rate is per room per night. The rate will reflect the
number of persons you entered on the Search Form. It is for one person
if you selected one person and it's for two people if you selected two
people.
Are taxes included in the rate ?
Yes. But it will be indicated by the quoted rate if taxes and
miscellaneous charges/fees are included. In general, taxes and fees are
included for "Special Internet Rates" and are not included for
"Additional Rates." This is just a general rule and you should carefully
read all text associated with any reservation.
What credit / debit cards are accepted ?
We currently accept the Visa and Mastercard credit cards.
My credit card number is correct, but it is not accepted. Why ?
There are a few possibilities:
Your card type is not accepted at the hotel.
The card expiration date precedes the reservation date.
You have reached your credit limit.
There is a computer error.
Why is the price different to when I last checked ?
A part from changes that may be made to reflect market conditions, the
prices are shown in the currency requested by the user and these are
subject to currency fluctuations. Therefore there may be slight
variations in price on a daily basis that will reflect any movement in
the currency exchange levels. Once a booking has been created however,
the currency exchange rate for that booking is fixed as those at the
booking creation date, even if further items are added to the booking.
Most importantly, the prices include service charges, local taxes and in
many cases breakfast.
DISCLAIMER : Please note that the published prices on
Internet-Hotel-Reservation.com may change at any time without notice.
When will I be charged ?
Once we have received your credit card details, we simply check from our
bank, in order to guarantee / secure your booking. Until the hotel
accepts your booking, no immediate charge is made. We will charge your
credit card in US dollar or € euro for the hotel room only after having
supplied you with a confirmed reservation.
Is there any fee using our booking service ?
There is no charge to use our booking service for room reservations and,
in fact, you will usually save a lot of money by booking at our special
rates (up to 75% discount on walk in rates).
How do I get to the hotel ?
All hotels on Internet-Hotel-Reservation.com have a report that contains
information relating to its location. It is your own responsibility to
arrange travel to and from the hotel.
Is there a hotel shuttle service to/from the airport ?
You can easily find different kinds of Limousine Car Service at any
airport. We do recommend you to use this service since it is the
cheapest which is always available.
Many hotels offer shuttle service to and from the airport. This may be
listed on the Lodging Information page. If it is offered, there may be a
charge by the hotel for this service but it is often free for hotels
close to the airport. Besides, some hotels have their own transportation
service for additional transfert in the city.
Is parking available? Free parking? Long-term parking ?
Most hotels and vacation rentals offer free parking to their guests,
although some may charge. Long-term parking is offered at the discretion
of the property (often in conjunction with park and fly rates). This may
be listed on the Lodging Information page.
What are the different room categories ?
Generally hotels tend to place their bedrooms within four different
categories :
Standard
Superior
Deluxe
Executive
The actual differences between the bedrooms varies from one hotel to
another, with executive being the highest standard of room.
Single Room
A single room is designed to accommodate one person only. The room
contains one single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The room
contains one queen bed or king size bed or if not available a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The room
contains two single beds or if not available a king size bed.
Triple Room
A triple room is designed to accommodate three people only. The room
will contain either :
One queen and one single bed
Three single beds
Please specify which option you require when sending your reservation
form.
Quad Room
A quad room is designed to accommodate four people only. The room will
contain either :
Two queen beds
One queen and two single beds
Four single beds
Please specify which option you require when sending your reservation
form. We can also assist you in seeking accommodation that can
accommodate more than four people in a room. Please specify the number
of people in your party when completing your reservation request form.
Note that all kinds of room category are on request and depend on room
availability.
What is Hotel Rating form ?
We also encourage you to send us a note upon your return from your trip
and submit a Hotel Rating Form for the hotel(s) you stayed at. Your
Hotel's Review will be shown at that hotel information page.
What are the check in and check out times ?
Normal policy of hotels displayed on our web site is for check in time
from 2:00 PM
(14:00 hrs.) and the check out time before Noon (12:00 hrs.).
Is breakfast included ?
Yes, unless stated otherwise, all taxes and breakfast are included in
the price. Effectively this means that the room rate quoted is the total
price for the room, and taxes or service charge will not be added to
your bill.
Can I have vegetarian food ?
Just select your preference on the special request part of the
reservation form.
What about the special discounts ?
Many of the participating hotels offer "Special Internet Rates" to our
users. These rates offer substantial savings. Special Internet Rates
save you money. Because of the large number of lodging reservations we
process, we are able to negotiate special rates with the properties
directly. These rates are lower in most cases than the normal rates you
could receive by contacting the property simply because of our buying
power. To secure your reservation, we require up-front payment with your
credit card. This ensures you have a room when you arrive so you are not
"bumped" or "overbooked."