TERMS AND CONDITIONS
Terms and conditions governing use of the Internet-Hotel-Reservation.Com
Website.
WELCOME TO THE TERMS AND CONDITIONS GOVERNING USE OF THIS WEBSITE (THE "TERMS
AND CONDITIONS"). THESE TERMS AND CONDITIONS SET OUT THE RIGHTS AND
OBLIGATIONS OF ALL USERS ( EITHER AS INDIVIDUALS OR AS A GROUP ) AND
THOSE OF INTERNET-HOTEL-RESERVATION.COM IN RELATION TO THE SERVICES
OFFERED BY INTERNET-HOTEL-RESERVATION.COM BY WAY OF THIS WEBSITE. BEFORE
YOU CLICK ON THE "CONFIRM" BUTTON AT THE END OF THE BOOKING PROCESS,
PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS. BY CLICKING ON THE "CONFIRM"
BUTTON YOU ARE CONSENTING TO BE BOUND BY THESE TERMS AND CONDITIONS. IF
YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS, DO NOT CLICK ON THE
"CONFIRM" BUTTON. IF YOU HAVE ANY QUESTIONS ABOUT OUR TERMS AND
CONDITIONS, PLEASE E-MAIL US AT info@INTERNET-HOTEL-RESERVATION.COM
Parties:
These terms and conditions are made between Internet-Hotel-Reservation.Com
Ltd ("INTERNET-HOTEL-RESERVATION.COM") and whosoever shall use this
website ( "the Client" ).
Terms of Service:
You agree that your credit card will be charged for the full amount of
your reservation when INTERNET-HOTEL-RESERVATION.COM accepts your
reservation order. The cost of your reservation is the total of: the
indicated room rate multiplied by the number of days in your reservation.
INTERNET-HOTEL-RESERVATION.COM provides information concerning the
available hotels: hotel
classification, comfort and features, level of equipment and rates
supplied by each hotel.INTERNET-HOTEL-RESERVATION.COM offers the
possibility for the client to select the hotel desired. Upon sending a
confirmation email and voucher, the reservation is fully guaranteed by
INTERNET-HOTEL-RESERVATION.COM.
Use of Site:
The Client may only use the website to make legitimate enquiries or
bookings and hereby undertakes not to make any speculative, false or
fraudulent booking or any booking in anticipation of demand. The Client
also undertakes to provide correct and accurate e-mail, postal and/or
other contact details to INTERNET-HOTEL-RESERVATION.COM and acknowledges
that INTERNET-HOTEL-RESERVATION.COM may use these details to contact the
Client in the event that this should prove necessary.
Making a Booking:
A legally binding booking shall only exist when the required details are
inputted on the relevant web-page by the Client and when the booking is
confirmed by the Client clicking the "Book Now" button on the
appropriate web-page. The Client acknowledges that he/she understands
that by clicking on the said "Book Now" button, he/she is authorising
INTERNET-HOTEL-RESERVATION.COM to make the booking and to debit his/her
credit card in the manner indicated on the website.
Confirmation:
INTERNET-HOTEL-RESERVATION.COM confirms the reservation by email stating
the reservation details, name of hotel, booking dates, number of persons.
Should the hotel chosen be full,the client accepts that INTERNET-HOTEL-RESERVATION.COM
find another hotel with similar features as the hotel selected in the
initial reservation request. INTERNET-HOTEL-RESERVATION.COM will do its
best in order to find a hotel with the same criteria as the hotel
selected in the initial request: number of stars, same level of comfort,
same city and same area. INTERNET-HOTEL-RESERVATION.COM will confirm the
reservation by sending via email or fax a voucher. The voucher features
the name of the hotel, dates of booking, room rate and total reservation
amount. A full payment will be required to confirm the booking. The
reservation is valid when the voucher is sent by email or fax, or when
the voucher number and total amount due are given by telephone. The
voucher is the official document proving to the hotel manager that the
client's stay has been paid in full. This voucher must be signed and
presented upon arrival at the hotel reserved. In case of cancellation,
terms of cancellation will apply.
Prices and Payment:
The price for the services provided by INTERNET-HOTEL-RESERVATION.COM is
as specified on the booking form. Payment must be made in full by credit
card at the time of booking.Prices quoted are (unless otherwise
specified) to cover room, breakfast, local services and taxes. INTERNET-HOTEL-RESERVATION.COM
endeavours at all times to charge discounted prices.Where the Client
should see a published room rate which is lower than the price paid to
INTERNET-HOTEL-RESERVATION.COM for the room booked and is unhappy with
the same, they should check, prior to making a complaint to INTERNET-HOTEL-RESERVATION.COM,
whether the published room rate relates to room only or room, breakfast,
local services and taxes as per the Client's booking with INTERNET-HOTEL-RESERVATION.COM.
Furthermore during trade fairs or other festivals, hotels often impose
supplements or do not give their usual reductions so that the price paid
by the Client may be higher than the hotel's published rate. The Client
acknowledges that INTERNET-HOTEL-RESERVATION.COM do not have any control
over this.INTERNET-HOTEL-RESERVATION.COM processes the payment for
reservations; the only payments made at the hotel are extras incurred
during the stay. For each reservation made, INTERNET-HOTEL-RESERVATION.COM
will debit the full reservation amount. To pay for the reservation, the
client may choose between the following credit cards: Visa and
Mastercard. The client making a reservation must be entitled to use the
credit card. INTERNET-HOTEL-RESERVATION.COM shall not be held
responsible for payments made by persons without such entitlement. The
hotel is paid by INTERNET-HOTEL-RESERVATION.COM or its nominee following
payment of the reservation by the client to INTERNET-HOTEL-RESERVATION.COM.
Responsibility:
By using the site, the Client confirms that he/she (and/or anyone using
the Client's log-in information) is able and willing to meet any
liability incurred as a result thereof.
Cancellations by INTERNET-HOTEL-RESERVATION.COM:
In the event of a confirmed booking being unavailable, INTERNET-HOTEL-RESERVATION.COM
will endeavour to offer an alternative hotel of the same or higher
standard in the same location,or offer a full refund if preferred.
INTERNET-HOTEL-RESERVATION.COM will also endeavour to contact the Client
prior to departure and advise him/her of this unavailability. However,
the client acknowledges that this will not always be possible. Where it
is not possible to contact the Client prior to departure, INTERNET-HOTEL-RESERVATION.COM
will endeavour to ensure that the relevant hotel looks after any change
of accommodation as quickly and efficiently as possible.
Cancellation by the Client:
Each reservation confirmed by voucher requires a customer service agent
to process the reservation manually.
Once a booking has been confirmed by INTERNET-HOTEL-RESERVATION.COM, it
is considered a firm booking.Cancellation charges apply as follows:
1.CANCELLATIONS MADE WITHIN 4 DAYS (96 HOURS) PRIOR TO CONTRACTED
ARRIVAL WILL BE SUBJECT TO A CHARGE OF FIRST NIGHT'S COST OF BOOKING.
2..CANCELLATIONS MADE AFTER RECEIVING A CONFIRMATION OR HOTEL VOUCHER
FROM INTERNET-HOTEL-RESERVATION.COM WILL INCUR A CANCELLATION CHARGE OF
5% (NOT LESS THAN $/€ 20) OF WHOLE BOOKING COST (AS HANDLING / SERVICE
FEE).
3.CANCELLATIONS MADE WITHOUT INFORMING INTERNET HOTEL RESERRVATION WILL
SUBJECT TO A FULL NO-SHOW FEE ( THE WHOLE BOOKING COST ).
On occasions, particularly during fair periods it may be necessary to
vary these terms in accordance with terms laid down by our suppliers.
INTERNET-HOTEL-RESERVATION.COM reserves the right to alter this charging
structure in such circumstances by notifying the Client in advance and
gaining the Client's acceptance.Cancellations and/or amendments of
bookings will only be valid if effected through the web site or received
by INTERNET-HOTEL-RESERVATION.COM in writing. Should the Client fail to
notify INTERNET-HOTEL-RESERVATION.COM of a cancellation or should the
Client fail to arrive ( No Show ), No refund will be due to the Client.
Star Ratings and quality of Accommodation:
The Client acknowledges that star ratings may vary in quality from
country to country and cannot be relied on to identify the quality of
the accommodation. The Client acknowledges that the star rating is
merely a general outline and may not apply in each case. Similarly, the
Client acknowledges that the type of rooms provided by a hotel (i.e.
single, double, twin, triple) may also vary from country to country. In
addition the client acknowledges that a triple room is a room suitable
for three adults containing two twin beds or one double bed plus one
extra bed. Please note the extra bed may be a pull down or roll away bed
as most hotels do not have one full size bed for each guest in their
triple rooms. It is the responsibility of the Client to check the type
of the accommodation and services provided by each hotel. The contact
details of each hotel which may be booked via this web site are set out
in the web site.
Accuracy of Information:
INTERNET-HOTEL-RESERVATION.COM and its suppliers have taken reasonable
care to ensure that the content of the web site including all hotel
information and listings are accurate.The hotel information and listings
are compiled from information provided by the hotels that are listed.
INTERNET-HOTEL-RESERVATION.COM publishes such information in good faith.
THE CLIENT ACKNOWLEDGES AND ACCEPTS THAT TS CANNOT BE HELD RESPONSIBLE
FOR ANY INACCURACIES IN SUCH INFORMATION, NOR CAN LIABILITY BE ACCEPTED
FOR CHANGES TO FACILITIES WHICH ARE NOT NOTIFIED TO TS BY THE HOTEL IN
QUESTION. THE CLIENT ALSO ACKNOWLEDGES THAT:- (I) WHILE TS ENDEAVOURS TO
KEEP ACCURATE AND UP-TO-DATE ALL INFORMATION CONTAINED ON THIS WEBSITE,
TS CANNOT BE RESPONSIBLE FOR ERRORS, OMISSIONS OR MISLEADING INFORMATION
CONTAINED IN THE HOTEL LISTINGS OR INFORMATION. (II) THE HOTEL LISTINGS
OR INFORMATION MAY INCLUDE ERRORS.
Hotel Facilities:
The client acknowledges that the availability of the facilities and
features listed for each hotel are under the direct control of the hotel
and as such INTERNET-HOTEL-RESERVATION.COM
cannot be held responsible if those facilities or features are not made
available to the client during period of the Client's booking. If a
facility or feature is of particular
importance to the Client (in particular seasonal facilities such as
outdoor swimming pools and air conditioning), then the Client should
check with INTERNET-HOTEL-RESERVATION.COM
or the hotel that this facility or feature will be available during the
Client's dates of stay.
Complaints:
Any complaint regarding the Hotel should be notified to the Hotel
Reception desk or to the relevant Hotel Representative during the
Client's stay at the hotel and the hotel management must be given
adequate opportunity to rectify the situation from the outset. Where any
such complaint is not rectified by the hotel in question to the Client's
satisfaction, the Client should contact INTERNET-HOTEL-RESERVATION.COM
immediately and INTERNET-HOTEL-RESERVATION.COM will endeavour to assist.
Should the Client remain unsatisfied a further complaint should be made
in writing to INTERNET-HOTEL-RESERVATION.COM not later than seven days
after termination of the hotel stay. All complaints should be sent to
customer.services@INTERNET-HOTEL-RESERVATION.COM Where possible, the
written complaint to INTERNET-HOTEL-RESERVATION.COM should be supported
by photographs or other written/visible
proof of the complaint.
Consequential Loss:
UNDER NO CONDITIONS AND IN NO EVENT SHALL TS OR ITS SUPPLIERS BE LIABLE
FOR ANY CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES, HOWEVER ARISING, (INCLUDING,
BUT NOT LIMITED TO NEGLIGENCE OR BREACH OF THESE TERMS AND CONDITIONS OR
OTHERWISE) OR FOR ANY LOSS OF DATA, PROFIT, REVENUE OR BUSINESS,
HOWSOEVER CAUSED EVEN IF THAT LOSS OR DAMAGE WAS FORESEEABLE BY, OR THE
POSSIBILITY OF IT WAS BROUGHT TO THE ATTENTION OF TS.
Assignment:
The Client may not assign, convey, sub-contract or delegate any rights,
duties or obligations hereunder except with the written consent of
INTERNET-HOTEL-RESERVATION.COM.
Electronic Communications:
You communicate with INTERNET-HOTEL-RESERVATION.COM electronically
whenever you visit INTERNET-HOTEL-RESERVATION.COM or send emails to us.
You accept to receive communications from INTERNET-HOTEL-RESERVATION.COM
electronically and by fax. We will communicate with you by posting
notices on this site, by email or by fax. You agree that all notices,
disclosures, agreements and other communications that we provide to you
electronically or by fax satisfy any legal requirements that
communications be in writing.
Intellectual Property:
The Client acknowledges that all copyright, trademarks and other
intellectual property rights in and relating to this website are solely
owned by or licensed to INTERNET-HOTEL-RESERVATION.COM. The content or
data found on the website may not be reproduced, sold, transferred or
modified without the prior written consent of INTERNET-HOTEL-RESERVATION.COM.
Neither may the Client modify, duplicate, display, copy, reproduce,
licence, publish, transfer or sell any information, software, products
or services obtained from the website without the prior written consent
of INTERNET-HOTEL-RESERVATION.COM.The Client further acknowledges that
he/she must not use any of these intellectual property rights, except to
the extent necessary to make a booking in the manner anticipated by
these terms and conditions.
System Integrity:
The usage of any device, routine or software which inhibits or
interferes with the running of the INTERNET-HOTEL-RESERVATION.COM
website or any booking concluded upon it is prohibited. Any action which
creates a load on the INTERNET-HOTEL-RESERVATION.COM website or
infrastructure which may be considered unreasonable or disproportionate
is prohibited
No Guarantee of Continuous Access to INTERNET-HOTEL-RESERVATION.COM
Website:
INTERNET-HOTEL-RESERVATION.COM do not guarantee continuous access
without interruption to its website, nor do INTERNET-HOTEL-RESERVATION.COM
guarantee secure access to its services. The performance of the
INTERNET-HOTEL-RESERVATION.COM website may be interfered with by many
factors outside our control.
Modifications to This Agreement:
INTERNET-HOTEL-RESERVATION.COM reserves the right to modify or change
the terms and conditions of this agreement at any time without prior
notice to you. Your use of this website after any modification of this
agreement constitutes an acceptance of any such modification.
Headings:
The headings used in these Terms and Conditions are included for
convenience only and shall not define, extend, limit or otherwise affect
these Terms and Conditions.
Force Majeure:
If as a consequence of Force Majeure, INTERNET-HOTEL-RESERVATION.COM is
obliged to curtail, alter or cancel a booking, the Client shall not be
entitled to claim compensation for any loss arising as a consequence of
the said curtailment, alteration or cancellation. The term "Force
Majeure" includes but is not limited to acts of God, natural disaster,
fire and any other destruction of any accommodation booked, riots, acts
of war or civil commotion, exercise of legislative, municipal, military
or other authority, strikes, industrial action or any other reason
beyond the control of INTERNET-HOTEL-RESERVATION.COM.
Entire Agreement:
These terms contain the entire agreement between INTERNET-HOTEL-RESERVATION.COM
and the Client and supersedes any prior understandings or agreements (whether
oral or written) regarding the subject matter and may not be amended or
modified unless expressly agreed by INTERNET-HOTEL-RESERVATION.COM in
writing.